WHAT'S
Complaints
Complaints from customers and internal employees are inevitable in any kind of business. They are especially critical in some regulated environments. In FDA, ITIL and ISO environments, complaints handling is considered an essential part of the quality system - and an important factor in ensuring compliance. iB Complaints is adapted to all kinds of complaints, including special types of complaints, in order to capture the value of customer feedback and send complaints to the appropriate people or systems, getting the right answers and resolution in time. Complaints arise from customers and from internal employees. According to the category, they should be classified and routed properly in order to guarantee the right answer and implement the related actions.
FACTS
Happy custumers who get their issue resolved tell about their experience.
A bad customer experience increase the number of those that quit doing business with a company.
It takes a large of positive expeiences to take up for one negative experience.
It takes a large of positive expeiences to take up for one negative experience.
APP FEATURES
iB Complaints is a configurable and easy-to-use process enabled application designed to automate, manage and streamline processes for identifying, evaluating, reviewing and handling of complaints of all types. It is completely integrated with other iB Applications, allowing the implementation and resolution of actions needed and the complete trail of customer’s complaints. The fact that it can be integrated with other process applications allows for different views from inside a company, a process group, a process, an internal control or other object. iB Complaints also provides a secure and centralized platform for receiving complaints and storing all subsequent documentation pertaining to investigation and implementation.
01
Associate Complaints with Tasks
01
Associate Complaints with Tasks
With due monitoring of complaints, improvements and corrective actions can be planned based on the analysis performed. In addition to this procedure, iB Complaints may already be configured with respect to a standard treatment according to the occurrence.
02
Auto Response
When a complaint is made one of the good practices is to prepare an Auto Response so thes client can be seated of the next steps. That is case how the complaint will be handled and how the impact of the claim will be minimized can help in the client expectation.
APP FEATURES
iB Complaints is a configurable and easy-to-use process enabled application designed to automate, manage and streamline processes for identifying, evaluating, reviewing and handling of complaints of all types. It is completely integrated with other iB Applications, allowing the implementation and resolution of actions needed and the complete trail of customer’s complaints. The fact that it can be integrated with other process applications allows for different views from inside a company, a process group, a process, an internal control or other object. iB Complaints also provides a secure and centralized platform for receiving complaints and storing all subsequent documentation pertaining to investigation and implementation.
RESOURCES
Para ajustar os recuos para a lista inteira, selecione um dos marcadores ou números. Para ajustar o recuo de um único item de lista, selecione o texto no item da lista que você deseja ajustar. Em seguida, clique com botão direito e selecione Ajustar recuos da lista para abrir a caixa de diálogo Ajustar recuos da lista.
Para ajustar os recuos para a lista inteira, selecione um dos marcadores ou números. Para ajustar o recuo de um único item de lista, selecione o texto no item da lista que você deseja ajustar. Em seguida, clique com botão direito e selecione Ajustar recuos da lista para abrir a caixa de diálogo Ajustar recuos da lista. Em seguida, clique com botão direito e selecione Ajustar recuos da. Ajustar recuos da lista para abrir a caixa de diálogo Ajustar recuos da lista.
TESTEMONIALS
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Barack Obama / USA Cheif Officer
LICENSING
The licensing is modular and tailored to the customer needs. The amount of licenses can be acquired in a scalar manner to small as well as to large companies. The installation procedure can be in cloud or on-premise, leaving the client and infrastructure team with the best operating format. The instalation is fast, easy and userfriendly leaving the applications ready to be used in a short time. In the installation can be contemplated the legacy import so that the applications can begin working with previous information already loads.
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