JOBS
SOFTECH #002_ML

Customer Operations Specialist

MULTIPLE LOCATIONS
OVERVIEW

iB Labs is one of the fastest growing Performance and Governance, Risk & Compliance Software companies operating in 3 Continents and with more than 500.000 users. We help transform business improving dramatically their productivity and flexibility and at same time providing the highest level of analytics and compliance capabilities. We are looking for the best individuals to grow and support this incredible community of users.

Join a world-class company, where you'll have instant impact from day one. iB Labs has an open culture and flat organization. Every person is literally sitting a few steps away from the founders.

As a member of our support team you will tackle challenging issues dealing with clients around the globe.

RESPONSABILITIES
  • ‍Provide friendly and efficient customer support via email in English, Portuguese (Portugal), Portuguese (Brazil) and Spanish for users around the world
  • Troubleshoot user issues and escalate issues / feedback to developers appropriately
  • Be an advocate for the user base you support and a voice of the user to the rest of the company
  • Continually learn how iB Solutions work and what features are available on each solution
  • Evaluate the organization of your workflow to find new issues in the support queues and improved ways of handling existing issues
  • Translate iB Solutions application and all supporting content into English, Portuguese (Portugal), Portuguese (Brazil) and Spanish
EXPERIENCE
  • Have a strong knowledge of the United States, Portuguese, Brazilian or Spanish regions and culture, 4 plus years of recent in country experience is a plus
  • Bachelor’s degree or equivalent university degree
  • 3+ years of customer service experience
  • Proactive and motivated - you constantly look for solutions to problems and evaluate ways to be more efficient and effective
  • Ability to multitask and manage competing priorities without getting overwhelmed
  • Utility player - we are a team that thrives on people identifying ways they can contribute to get the job done, and how their unique backgrounds and strengths can contribute to team goals
  • Strong language skills in English, Spanish and Portuguese (read, write and speak)
  • You can compose accurate and appropriate answers to help users.
  •  Ability to balance independent tasks / goals while contributing to team goals and collaborating with other team members
  • Technical Support background a plus
  • Must be eligible to work in US, PORTUGAL, BRAZIL or SPAIN
  • No international relocation
  • Demonstrate a passion for the product and ensuring a good user experience
APPLY

To apply to this job please send your motivational letter and your Curriculum Vitae with a recent photo, as well as, enter the job code on the subject line to jobs@ibpms.com

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